{"id":21,"date":"2020-09-30T16:20:50","date_gmt":"2020-09-30T16:20:50","guid":{"rendered":"http:\/\/www.battlesectorx2.com\/?page_id=21"},"modified":"2020-09-30T16:20:50","modified_gmt":"2020-09-30T16:20:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/battlesectorx.com\/Whitstable\/?page_id=21","title":{"rendered":"FAQs"},"content":{"rendered":"\n

No question is a silly question. These are some of the things that we get asked regularly.<\/p>\n\n\n\n

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How do I book?<\/p>\n\n\n\n

If you navigate to the front page<\/a>, then scroll to the bottom of the page, you may need to “Allow 3rd Party”. you will then need to select the category of your booking, for example “Games”, “birthday Parties” etc. Then you will be asked to choose the service you require, for example “One Game”, “Two games” etc. Then you can pick the date and time slot you would like and finally enter your details and complete the answers to the booking questions. you can also opt to call us on 01622 678 095, and we can get you booked in over the phone.<\/p>\n\n\n\n

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Why do I have to allow the 3rd party?<\/p>\n\n\n\n

As a small, family-run business we are not experts in building a custom booking system. simplybook is our booking provider and they are the 3rd party. you can read more information about simplybook and their privacy policy here.<\/a><\/p>\n\n\n\n

Can adults play laser tag?<\/p>\n\n\n\n

Yes!<\/p>\n\n\n\n

Our laser tag packs are laserforce gen 7 and are suitable for ages 6 and over. the oldest player we have had in our arena is 76 years old, which goes to show you are never too old to enjoy blasting your friends and family. We have a large range of games which vary in challenge and staff are trained to play more complex games with groups that can play them and understand the tasks.<\/p>\n\n\n\n

Does laser tag hurt?<\/p>\n\n\n\n

No. Contrary to what is shown in cartoons and science fiction films, the laser in the laser guns are harmless and do not hurt at all.<\/p>\n\n\n\n

I made a booking, but it’s now showing as pending. What does that mean?<\/p>\n\n\n\n

Pending bookings are just a reservation; all of our bookings are checked by a human before they can be progressed to payment, and then confirmed.<\/p>\n\n\n\n

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I made a booking, but it’s now showing as pending. What happens now?<\/p>\n\n\n\n

If we can accept your booking, we will contact you to take payment. If you selected that you are happy to be sent a text for the deposit, this will be sent to you as soon as possible. Once your payment has been received, your booking will be changed to approved and you will get an automated email confirmation. If you requested to be called, then we will do so as soon as possible. If your booking cannot be accepted, we will call you to offer an alternative time or date.<\/p>\n\n\n\n

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Why does your website let me book if that slot isn’t available?<\/p>\n\n\n\n

The booking system is not able to determine player compatibility. For example, if you are trying to book for 2 children between 6-10 years old, and we already have a booking for 10 adults at that time, this is not a compatible booking, and so you will be offered an alternative.<\/p>\n\n\n\n

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Why do I have to pay a deposit? How much will it be?<\/p>\n\n\n\n

Deposits are paid by customers for 2 reasons; the first is to secure your booking time and date. Secondly, to prevent you from being overcharged. Most other venues charge you for a booking in full upfront. We understand that sometimes things don’t quite go to plan; people drop out last minute or are poorly. By only paying a deposit for the first 2 players, the person making the booking doesn’t lose out financially when these things happen; giving you more confidence to book with us in the first place. Deposits are non-refundable, but are fully transferable; so long as you make contact with us before the time of your booking.<\/p>\n\n\n\n

1 game deposit = \u00a324<\/p>\n\n\n\n

2 game deposit = \u00a334<\/p>\n\n\n\n

3 game deposit = \u00a340<\/p>\n\n\n\n

4 game deposit = \u00a344<\/p>\n\n\n\n

Family ticket deposits = \u00a330<\/p>\n\n\n\n

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What should I wear?<\/p>\n\n\n\n

You must wear flat, enclosed shoes. We do not allow players to participate wearing sliders, flip flops, open-toe sandals; or any heeled footwear. Trainers are the most suitable. We do not allow running in our arena, though you will be required to move around to play if you want to win. Therefore, we recommend lightweight clothing that you can move comfortably in. Plus, if you want to be hidden within the UV lit arena; do not wear white!<\/p>\n\n\n\n

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How long are the games?<\/p>\n\n\n\n

Games are 15 minutes in length. The booking system may show you that one game has a duration of 30 minutes, however this is the overall time for the visit. The time includes the safety briefing, specific game briefing, getting packs on and off and the game play time.<\/p>\n\n\n\n

Do you have parking?<\/p>\n\n\n\n

Yes, we have 8 parking spaces in our car park to the front of our building. <\/p>\n\n\n\n

Will my booking be playing by themselves?<\/p>\n\n\n\n

Unless you have paid for exclusive games, we do not guarantee your booking will be by themselves. However, we do look carefully at provisional bookings that are made to ensure player compatibility before we confirm and take any payment. For example, a booking of all adults will not be put in to play against a booking of all children. Bookings with a paid deposit take precedence over any pending bookings.<\/p>\n\n\n\n

Can you cater for allergies?<\/p>\n\n\n\n

When food orders are placed our staff members are trained to check for allergies. The menu<\/a> has allergen information including on it. Allergy information<\/a> is available on request.<\/p>\n\n\n\n

My child has been invited to a party at Battle Sector X, do I need to stay?<\/p>\n\n\n\n

We do not allow unaccompanied children to stay. However, if you are happy to leave them in the care of the parents of the birthday child(ren), then you are not required by us to stay. It is entirely personal choice. during covid measures we were limiting spectators, but this is no longer in place.<\/p>\n\n\n\n

I have seen that you are offering clearpay, how do I access this?<\/p>\n\n\n\n

You will need to set up a clearpay account<\/a>. then When a member of staff calls you to pay a party deposit, you can ask to pay the minimum payment via clearpay, rather than just the deposit. Minimum payments are to cover the minimum number of guests at your chosen party (Neon and UV parties have a minimum of 8 guests, Super, Marvellous and Just-Us League have minimums of 10 guests). Once you have received the Text message link to pay the minimum you will need to select clearpay rather than entering your card details. clearpay take care of everything else.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

No question is a silly question. These are some of the things that we get asked regularly. How do I book? If you navigate to the front page, then scroll to the bottom of the page, you may need to “Allow 3rd Party”. you will then need to select the category of your booking, for…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/battlesectorx.com\/Whitstable\/index.php?rest_route=\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/battlesectorx.com\/Whitstable\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/battlesectorx.com\/Whitstable\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/battlesectorx.com\/Whitstable\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/battlesectorx.com\/Whitstable\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=21"}],"version-history":[{"count":0,"href":"https:\/\/battlesectorx.com\/Whitstable\/index.php?rest_route=\/wp\/v2\/pages\/21\/revisions"}],"wp:attachment":[{"href":"https:\/\/battlesectorx.com\/Whitstable\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}